The Event Management Process is designed to manage and control any service-related events. An event is simply a change or update in any IT service or configuration item’s state. The ITIL Service Operation stage uses the Event Management Process. Online ITIL Trainings are free and briefly discuss the ITIL Service Lifecycle, including its stages and processes. Online ITIL courses also cover the definitions and objectives of the processes within the ITIL framework. This article will discuss the Event Management Process’ objectives, definitions and types.
The 5 Objectives of Event Management
Identifying and determining the appropriate control measures
The first goal is to identify and determine the control measures that will be used. A service or configuration item can undergo multiple updates or modifications. Some changes can be very important, while others can have a minor impact on other aspects of the IT service. The Event Management Process is responsible for categorizing these events and determining appropriate control measures.
Programming events so that operational information can be transferred
The Event Management Process’ second objective is to program events so that operational information can be transferred. From an IT service management perspective, an event could be logging in to an application or starting a new service. These actions are indicative of changes in a configuration item, or in a service. They are called events. These are all operational data that is used to manage service operations in an IT Service Provider. The Event Management Process aims at programming the flow and management these types of operational information in an IT Service Provider.
The base of many routine operations in operations management
Another objective of Event Management Process is the foundation of many routine activities in Operation Management. For example, password change requests are made every three months. Some companies require employees to change their passwords every month, while others force them to change their passwords every three months. Password changes are a routine activity in operation management. These types of routine activities are created by the Event Management Process.
Service Operation is the entry point to many processes and activities
The fourth objective is to provide the entry point for many activities and processes of Service Operation. An ITIL Service Management issue, problem or indication is the starting point for investigation, monitoring, and analysis to find the appropriate solution. The Event Management Process is the entry point to many services and processes.
Service assurance, reporting, and service improvement are possible by providing a foundation
The fifth and final objective of the Event Management Process consists in providing a foundation for service assurance, reporting, and service improvement. IT service providers strive for service improvement in order to improve the services provided consistently to increase customers’ value. This value is increased by the Event Management Process.
What is the difference between an Alert and an Event in the Event Management Process
Event Management Process is also known as Alert and Event.
Event Management: Alerts
An alert is a warning signifying that a threshold has passed, that something has changed or that there has been a failure. This process is called an “alert”. A server disk might have reached its maximum capacity, an application might be down, or a user might have entered the wrong password three times, causing his account lock. These are just a few examples.